Offliner
Home Why Offliner About Download on the App Store
Support

Questions and answers

If the answer is not here, write to [email protected]. Messages go to one person and get read.

Can I bypass the block?

Not instantly, which is the entire design. There is no one tap way back in anywhere in the app. If you want a little room to breathe, you set that up in advance as part of the rule, while you are calm, rather than deciding it in the middle of a craving. With Lock Mode on you also cannot edit or delete a rule inside its active window, or pull an app out of a detox before it finishes.

Does Offliner see which apps I use?

No. Apple deliberately hands apps an opaque token rather than an app name, so even we cannot read which apps you selected. Everything is computed on your iPhone and none of it is uploaded anywhere.

Why does Offliner need Screen Time permission?

Blocking an app at the operating system level is only possible through Apple's Family Controls framework, and reading accurate usage is only possible through Device Activity. Both require that permission. Without it Offliner cannot block anything or measure anything, which is to say it cannot work at all.

What happens to my streak if I have a bad day?

The day shows blank in your week row and the count starts again from the next clean day. Nothing is deleted and no notification tells you off about it. Days inside a detox cycle always count, because the apps cannot open at all during one.

Does it work on iPad and Mac?

Offliner runs on iPhone and iPad. Confirm current device support before publishing this answer.

How do I cancel my subscription?

Subscriptions are handled by Apple, not by us. Open Settings on your iPhone, tap your name at the top, tap Subscriptions, select Offliner and tap Cancel Subscription. Refund requests also go through Apple, at reportaproblem.apple.com.

I found a bug or something looks wrong

Please write to [email protected] with your iPhone model, your iOS version and a screenshot if you have one. That is usually enough to find it straight away.

I want a feature that does not exist

Good. Send it to [email protected] or use the suggestion box. A large share of what shipped in the rebuild came in this way.

Still stuck?

One person reads every message. Expect a reply within a couple of days.